The right message at the right time, without typing it

Reminders the day before, done notices, receipts, failed-card links and welcome messages go out on their own, from a texting number registered to your business. Change any wording, switch off what you don’t use, and answer replies from one inbox.

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Texts and emails: each message, who gets it, when it goes out, and its text and email switches

A texting number registered to your business

Fill in one form with your business details, and the system gets you a toll-free number and sends it to the carriers for approval. Until it’s approved, texts are saved instead of sent, so nothing goes out half-ready.

The number and carrier paperwork handled from one form
Your EIN for companies, or nothing extra for sole proprietors
Approval takes a few business days, sometimes up to two weeks
Replies forwarded to your phone and your email

The texting form: legal business name, address, kind of business, EIN and contact

Every message, in your words

Every text and email the system sends is listed with when it goes out and who gets it. Change the wording with fill-in fields like the customer’s name and date, see a live preview with the text’s length, and send yourself a test.

Fill-in fields for names, dates, bins and links
A live preview with the number of text segments
Send a test to yourself before you save
Switch off the ones you don’t want; reset to the original any time

Editing the day-before email with fill-in fields, beside a live preview

Consent and quiet hours, handled

Customers opt in to texts when they sign up, in wording carriers accept, and get a confirmation text. STOP, START and HELP replies work on their own. Texts wait out your quiet hours and go in the morning.

Quiet hours from 9 pm to 8 am to start, for texts
Offers and review asks only to people who opted in to offers
Offers carry “Reply STOP”; their emails carry an unsubscribe link
Up to 5 extra contacts per customer, each with their own text and email switches

Two-way texting

When customers reply, it lands in your inbox with a count of who’s waiting. Answer from the office and the conversation stays with the customer’s record. Every message is logged with its delivery status.

Replies inbox with a waiting count
Forwarded to your phone and email
Delivery receipts and “send again” for failed messages

A customer’s text reply waiting in the replies inbox with a box to answer

Announcements to the right people

Tell one zone about a weather delay, everyone on Tuesday’s route about a schedule change, or one plan about a new add-on. Send now or schedule it, by text, email or both.

Everyone, a zone, a cleaning date, a plan, a route group or a tag
See how many people it will reach before you send
Send now or at a time you pick, and cancel before it goes

An announcement to all active customers by text and email, with how many it will reach

The full list

Every message the system sends.

59 messages: 36 with a text and 52 with an email. 14 are always on, like failed-card notices and sign-in links; you can still change their wording. The rest you can switch off.

Service18

Message	When it goes out	To	Sent as
Day before cleaning	The day before, at the business reminder hour (9am by default)	Customer	Text and Email
Technician on the way	Immediately	Customer	Text
Cleaning done	Immediately	Customer	Text and Email
Cleaning done, with problems	Immediately	Customer	Text and Email
One-time cleaning done	Immediately	Customer	Text and Email
Payment received, next cleaning	Immediately	Customer	Text and Email
Next cleaning date (after a cleaning)Off until you turn it on	The next day at the reminder hour	Customer	Text and Email
Cleaning rescheduled	Immediately	Customer	Text and Email
Service booked	Immediately	Customer	Text and Email
Day before a service	The day before, at the reminder hour	Customer	Text and Email
Service rescheduled	Immediately	Customer	Text and Email
Technician on the way (service)	Immediately	Customer	Text
Service done	Immediately	Customer	Text and Email
Estimate visit booked	Immediately	Customer	Text and Email
Estimate visit done	Immediately	Customer	Email
Quote request received	Immediately	Customer	Email
Proposal sent	Immediately, then 2, 7 and 14 days later until answered	Customer	Text and Email
Message from the officeAlways on	When you send it	Customer	Text and Email

Billing13

Message	When it goes out	To	Sent as
Invoice sent	Immediately	Customer	Text and Email
Invoice still unpaid	1, 2, 4, 7 and 14 days after it was sent	Customer	Text and Email
Payment receipt	Immediately	Customer	Email
Card charge failedAlways on	Immediately, then on the dunning days (1, 2, 4, 7, 10, 15 and 20 days by default), restarting monthly until paid	Customer	Text and Email
Card expiring	Once, at the start of the month it expires	Customer	Text and Email
Prepaid cleanings used up	Right away (usually a few weeks before that cleaning)	Customer	Text and Email
Account on holdAlways on	Immediately	Customer	Text and Email
Booked with pay later	Immediately	Customer	Text
Price change notice	The set number of days before the new price starts	Customer	Email
Cancellation confirmedAlways on	Immediately	Customer	Text and Email
Tip received	Immediately	Technician	Email
Unfinished sign-up (first nudge)	20 minutes after they stop	Lead	Text and Email
Unfinished sign-up (follow-ups)	24 and 72 hours later	Lead	Text and Email

Account8

Message	When it goes out	To	Sent as
Welcome text	Immediately	Customer	Text
Welcome emailAlways on	Immediately	Customer	Email
Text opt-in confirmationAlways on	Immediately	Customer	Text
Welcome for moved-over customers	When you click Activate on the import	Customer	Email
Moved-over customers: add a card	When you click Activate on the import	Customer	Text and Email
Login linkAlways on	Immediately	Customer	Text and Email
Password resetAlways on	Immediately	Customer	Email
Team inviteAlways on	Immediately	Technician	Text and Email

Marketing10

Message	When it goes out	To	Sent as
One-time win-backOnly with offers opt-in	75 days after their cleaning (set in Settings)	Customer	Text and Email
Referral credit earned	Immediately	Customer	Email
Review ask: same eveningOnly with offers opt-in	8pm on the day of the cleaning	Customer	Text
Review ask: 3 days laterOff until you turn it onOnly with offers opt-in	72 hours after the cleaning	Customer	Text
Review ask: 5 days laterOff until you turn it onOnly with offers opt-in	120 hours after the cleaning	Customer	Email
Gift card for the recipientAlways on	On the send date chosen by the buyer	Gift card recipient	Email
Gift card receipt for the buyerAlways on	Immediately	Gift card recipient	Email
Gift card used	Immediately	Gift card recipient	Email
Now serving your area	When you send it from Leads	Lead	Text and Email
Message blastAlways on	When you send it	Customer	Text and Email

To your team10

Message	When it goes out	To	Sent as
New customer (to you)	Immediately	Your team	Email
Cancellation (to you)	Immediately	Your team	Email
Quote request (to you)	Immediately	Your team	Email
Proposal answered (to you)	Immediately	Your team	Email
Deposit paid (to you)	Immediately	Your team	Email
Disputed payment (to you)Always on	Immediately	Your team	Email
Dispute decided (to you)	Immediately	Your team	Email
Stops left open (to you)Always on	Each morning with the daily run	Your team	Email
Out-of-area request (to you)Off until you turn it on	Immediately	Your team	Email
Daily summary (to you)	With the daily run	Your team	Email

Texts & emails

The details

Texting number: Toll-free, registered to your business
Reminders: The day before, at 9 am to start
Quiet hours: 9 pm to 8 am to start (texts)
Consent: Opt-in at sign-up; STOP, START and HELP handled
Emails: Sent with your business name and logo; replies go to you
Extra contacts: Up to 5 per customer
Announcements: By zone, date, plan, route group or tag; now or scheduled

Good to know

Texts are counted by segment. A short text is one; a long one can be two or three. Each plan includes a number every month.

Keep exploring

Try it with your own prices and routes.

3 days free with every feature, and nothing is charged until the trial ends. Everything begins in test mode, so nothing reaches your customers until you’re ready.

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